Privacy Policy
This Privacy Policy explains how Spinrise Casino collects, uses, stores, and protects your personal information when you use our services. We take data protection seriously and comply with applicable privacy regulations to safeguard your information.
By creating an account or using our website, you agree to the terms outlined in this policy. Last updated: November 2024.
Information We Collect
To provide gaming services and maintain account security, we collect several types of personal information:
Account Registration Data
When you create an account, we collect: full name, email address, date of birth, residential address, phone number, username, and password. Currency preference (AUD or CAD) and country of residence are also recorded.
This information verifies your identity, ensures legal age compliance, and enables communication about your account.
Verification Documents
KYC (Know Your Customer) verification requires submission of government-issued photo ID, proof of address, and payment method verification documents. These documents confirm identity, prevent fraud, and comply with anti-money laundering regulations.
Financial Information
Payment processing requires collection of payment method details: credit/debit card numbers (stored in encrypted format with only last 4 digits visible), e-wallet account information, cryptocurrency wallet addresses, or bank account details depending on chosen payment method.
All financial data transmission occurs through PCI DSS compliant encrypted channels. We never store complete card numbers or CVV codes in accessible formats.
Transaction History
Records of all deposits, withdrawals, wagers, wins, losses, and bonus claims are maintained. This data helps track account activity, resolve disputes, detect fraudulent patterns, and provide accurate account statements.
Technical Data
We automatically collect IP addresses, device type, browser information, operating system, screen resolution, and access times. Cookies and similar tracking technologies monitor site usage patterns, preferences, and navigation behavior.
Communication Records
Customer support interactions via live chat, email, or phone get recorded and stored. This ensures quality service, helps train support staff, and maintains documentation for dispute resolution.
How We Use Your Information
Collected data serves specific operational purposes:
Service Provision
Personal information enables account creation, login authentication, payment processing, game access, bonus distribution, and withdrawal handling. Without this data, we cannot provide gaming services.
Security & Fraud Prevention
Monitoring account activity, verifying identity, detecting unusual patterns, and preventing unauthorized access requires processing your information. This protects both you and the platform from fraudulent activity.
Legal Compliance
Regulatory requirements mandate age verification, identity confirmation, transaction monitoring, and record keeping. We process data to meet licensing obligations and legal requirements in jurisdictions where we operate.
Customer Support
Responding to inquiries, resolving technical issues, handling complaints, and providing assistance requires access to account information and communication history.
Marketing Communications
With your consent, we send promotional emails about bonuses, new games, VIP offers, and special events. You can opt out of marketing communications anytime through account settings or unsubscribe links in emails.
Platform Improvement
Analyzing usage patterns, identifying popular games, measuring promotion effectiveness, and optimizing user experience involves processing aggregated and anonymized data.
Responsible Gaming
Monitoring play patterns helps identify potential gambling problems. We use this data to enforce deposit limits, trigger reality checks, and provide responsible gaming support when needed.
Data Sharing & Third-Party Disclosure
We share personal information only under specific circumstances:
Payment Processors
Processing deposits and withdrawals requires sharing necessary financial information with payment service providers like Visa, MasterCard, Neteller, cryptocurrency exchanges, and bank transfer systems. These processors handle transactions securely under their own privacy policies.
Game Providers
Software providers powering games (NetEnt, Pragmatic Play, Microgaming, etc.) receive limited data necessary to deliver gaming content and track play sessions. They don't access financial information or personal documents.
Verification Services
Third-party KYC verification services may receive identification documents to confirm authenticity. These services operate under strict confidentiality agreements and data protection standards.
Legal Authorities
We disclose information when legally required by court orders, regulatory inquiries, law enforcement requests, or to comply with applicable gambling regulations. This occurs only to the extent legally mandated.
Business Transfers
In case of merger, acquisition, or sale of assets, user data may transfer to the acquiring entity. You'll be notified of such changes with options regarding your continued use of services.
Service Providers
Cloud hosting, customer support platforms, analytics tools, and marketing software providers access limited data necessary to perform their functions. All service providers operate under confidentiality agreements.
Data Security Measures
Protecting your information involves multiple security layers:
Encryption
All data transmission occurs via SSL/TLS encryption. Sensitive information stored in databases uses advanced encryption algorithms. Payment data follows PCI DSS Level 1 compliance standards.
Access Controls
Employee access to personal data is restricted based on role requirements. Multi-factor authentication protects internal systems. Regular access audits ensure only authorized personnel view sensitive information.
Security Monitoring
Continuous monitoring detects suspicious activity, unauthorized access attempts, and potential security breaches. Automated alerts trigger immediate investigation of anomalies.
Regular Updates
Security protocols, software patches, and protection systems update regularly to address emerging threats and vulnerabilities.
Data Minimization
We collect only information necessary for service provision. Unnecessary data gets deleted according to retention schedules.
Data Retention Periods
We retain personal information for different periods based on data type and legal requirements:
- Active Accounts: Data retained while account remains active plus regulatory retention period after closure
- Transaction Records: Maintained for minimum 7 years to comply with financial regulations and tax laws
- Verification Documents: Stored for duration required by anti-money laundering regulations, typically 5-7 years after account closure
- Communication Records: Kept for 3 years for dispute resolution and quality assurance purposes
- Marketing Data: Deleted within 30 days of opting out from communications
- Technical Logs: Retained for 12-24 months unless needed for security investigations
After retention periods expire, data gets securely deleted or anonymized so it cannot identify individuals.
Your Privacy Rights
You have specific rights regarding your personal information:
Access Rights
Request copies of personal data we hold about you. We provide information in accessible format within 30 days of verified request.
Correction Rights
Update or correct inaccurate personal information through account settings or by contacting support. Some changes require verification to prevent fraud.
Deletion Rights
Request deletion of personal data subject to legal retention requirements. Active accounts with balances or pending transactions cannot be deleted until resolved.
Portability Rights
Receive your data in structured, machine-readable format for transfer to another service provider where technically feasible.
Objection Rights
Object to processing of personal data for marketing purposes or other non-essential uses. Essential processing for service provision cannot be objected to without closing your account.
Withdrawal of Consent
Revoke previously given consent for data processing. This doesn't affect processing that occurred before withdrawal.
Exercising Rights
Submit requests via email to privacy support or through account settings. We verify your identity before processing requests to prevent unauthorized access to personal information.
Age Verification & Minors
Spinrise Casino services are strictly for individuals 18 years or older (or legal gambling age in their jurisdiction, whichever is higher). We do not knowingly collect information from minors.
Age verification occurs during registration through birthdate confirmation and KYC document review. Accounts suspected of belonging to underage individuals are immediately suspended pending verification.
If we discover an account belongs to someone underage, we permanently close it, refund deposits (minus any winnings), and delete associated personal information.
International Data Transfers
Personal information may be transferred to and processed in countries outside your residence jurisdiction. These transfers occur to servers, payment processors, and service providers located internationally.
We ensure adequate protection through contractual safeguards, standard data protection clauses, and selecting providers with strong privacy practices. Countries receiving data maintain comparable protection standards or operate under specific agreements ensuring data security.
Changes to Privacy Policy
This policy may update periodically to reflect changes in practices, legal requirements, or service features. Material changes trigger notification via email or prominent site notice.
Continued use of services after policy updates constitutes acceptance of revised terms. Review this page regularly to stay informed about data protection practices.
Version history and update dates appear at the top of this policy for transparency.
Privacy Questions & Concerns
For questions about this Privacy Policy, data processing practices, or to exercise your privacy rights, contact us through:
- Email: [email protected]
- Live Chat: Available 24/7 through website
- Account Dashboard: Submit privacy requests through secure messaging
We respond to privacy inquiries within 5 business days and complete requests within 30 days when possible. Complex requests may require additional time, in which case we'll notify you of extended timelines.
Third-Party Websites & Services
Our website may contain links to external sites, game providers, payment processors, or partner services. We're not responsible for privacy practices of third-party websites.
Review privacy policies of any external sites before providing personal information. Third-party services operate independently with their own data protection standards.
Automated Decision Making
We use automated systems for certain decisions:
- Fraud Detection: Algorithms analyze transaction patterns to flag suspicious activity
- Bonus Eligibility: Automated checks determine qualification for promotions based on account status
- Responsible Gaming: Systems monitor play patterns and trigger interventions when concerning behavior detected
- Account Verification: Automated document verification speeds up KYC processing
You can request human review of automated decisions that significantly affect you. Contact support to appeal or question automated determinations.
Additional Rights for Specific Jurisdictions
Residents of certain jurisdictions have additional privacy rights under local laws:
Australian Privacy Principles
Australian users have rights under the Privacy Act 1988 including access to personal information, correction of inaccuracies, and complaints to the Office of the Australian Information Commissioner.
Canadian Privacy Laws
Canadian users benefit from PIPEDA protections including consent requirements for collection and use, access to personal information, and complaints to the Privacy Commissioner of Canada.
GDPR (If Applicable)
European users have enhanced rights under GDPR including data portability, right to be forgotten, and complaints to supervisory authorities.
Consent & Acknowledgment
By creating an account and using Spinrise Casino services, you acknowledge reading and understanding this Privacy Policy. You consent to collection, processing, storage, and sharing of personal information as described.
If you don't agree with any part of this policy, discontinue use of services and contact us to close your account and delete personal information subject to legal retention requirements.
